Laura Urie wrote:
I have a problem with the notification management.
As an agent I set my preferences to receive notification when a new ticket
is created or moved to my "My queue".
But, I don't receive any notification when a new ticket come through my
queue.
Hello Laura,
are the corresponding tickets shown when you select the virtual queue
"My Queues" in the QueueView ?
You only receive notifications for tickets in queues defined as "My
Queues", but initially no queues belong to this virtual queue. The
queues are all shown in the list box on the preferences screen, but they
are all unmarked.
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
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