Oupss...never mind, you were right something with wrong with our server. I receive now. Only one agent still have a problem but that may but with her mail account.
Laura -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alexander Halle Sent: Wednesday, October 14, 2009 10:29 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Agents don't receive notification Laura Urie wrote: > I have a problem with the notification management. > As an agent I set my preferences to receive notification when a new ticket > is created or moved to my "My queue". > > But, I don't receive any notification when a new ticket come through my > queue. Hello Laura, are the corresponding tickets shown when you select the virtual queue "My Queues" in the QueueView ? You only receive notifications for tickets in queues defined as "My Queues", but initially no queues belong to this virtual queue. The queues are all shown in the list box on the preferences screen, but they are all unmarked. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/