Hi,
Is it possible to attach an existing ticket to a new e-mail ticket so that the
recipient can view the attached ticket just as a normal/downloadable attachment?
Here's a scenario:
============
1. I receive an e-mail with an attachment directly into otrs.
2. I want to forward the received mail (plus the attachment) via "Email Ticket"
to a third party who does not access otrs.
Michael
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
