Moreover, OTRS bounces non-ascii attachments sent by customer.
I sent a test email to OTRS with 2 files attached: one named in English, the
other - in Russian.
In OTRS I can see only the English one, and there's no Russian even in the
filesystem.
Regards,
Ilya Kornev
-----Original Message-----
From: Ilya Kornev <feldpo...@mail.ru>
To: otrs <otrs@otrs.org>
Date: Mon, 19 Oct 2009 13:08:47 +0400
Subject: encoding and attachments
> Hello,
>
> The button Attach doesn't attach anything when composing email and choosing
> an attachment named in
Russian.
> If I choose an attachment named in Latin letters, everything is ok.
>
> This is what my Support Assessment says:
> Check database utf8 support. Your database version support utf8. OK
> Check if the client use utf8 for the connection. Your client connection is
> utf8. OK
> Check if the database use utf8 as charset. Your database character setting is
> utf8. OK
> Check the utf8 table charset collation. Your charset collation is set to
> utf8_general_ci. OK
>
> And I have this line in Config.pm
> $Self->{'DefaultCharset'} = 'utf-8';
>
> The method of storing attachments is FS, if it matters.
>
> Does anybody have a clue what can be wrong with that?
>
> Best regards,
> Ilya Kornev
>
>
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