lol There you go. But now you now, next time that you have to restart your services / reboot your server :D
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: m...@timocom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
From: Marco Vannini <marco.vann...@gmail.com>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Date: 20.10.2009 11:44
Subject: Re: [otrs] Problem with "Next ticket state"
Sent by: otrs-boun...@otrs.org
so stupid I am ... I did not do a httpd restart... it works.
Sorry and thank you all.
MV
On Tue, Oct 20, 2009 at 10:49 AM, <m...@timocom.com> wrote:
No I don´t have any problems. My System is running as smooth as
before. Did you replace the file and made a backup of the original?
Did you restart your services?
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: m...@timocom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
Inactive hide details for Marco Vannini ---20.10.2009
10:45:05---sorry to boring and spam but with the new file I get:
ModificaMarco Vannini ---20.10.2009 10:45:05---sorry to boring and
spam but with the new file I get: Modification of non-creatable hash
value attem
From: Marco Vannini <marco.vann...@gmail.com>
To: "User questions and discussions about OTRS." <
otrs@otrs.org>
Date: 20.10.2009 10:45
Subject: Re: [otrs] Problem with "Next ticket state"
Sent by: otrs-boun...@otrs.org
sorry to boring and spam but with the new file I get:
Modification of non-creatable hash value attempted, subscript
"Kernel/Modules/AgentTicketCompose.pm"
at /opt/otrs//Kernel/System/Main.pm line 154.
Markus, do you have the same problem ?
On Tue, Oct 20, 2009 at 10:35 AM, Marco Vannini <
marco.vann...@gmail.com> wrote:
yes sorry, I have to confirm that it's a my proxy problem
again...
On Tue, Oct 20, 2009 at 10:19 AM, Marco Vannini <
marco.vann...@gmail.com> wrote:
Unfortunately not but it could be yet a f...
proxy problem...
On Tue, Oct 20, 2009 at 10:14 AM, Martin
Edenhofer <m...@otrs.com> wrote:
Is it working if you try it
again?
-Martin
On 20.10.2009, at 09:53, Marco
Vannini wrote:
Hi all,
I get
co: output error: Bad
file descriptor
co aborted
Trying to download
code. It is me that
i'm doing something
wrong ?
tx
Cheers.
MV
On Tue, Oct 20, 2009
at 9:02 AM, <
m...@timocom.com>
wrote:
Thx for
the fast
reply ;)
Mit
freundlichen
Grüßen / Kind regards
Markus
Moj
IT
Infrastructure
& Services
TimoCom
Soft- und
Hardware
GmbH
In der
Steele 2
D-40599
Düsseldorf
Tel: +49
211 88 26
80 14
Fax: +49
211 88 26
70 14
eMail:
m...@timocom.com
www.TimoCom.com
Geschäftsführer:
Jens Thiermann, Gunther Matzaitis
Amtsgericht
Düsseldorf, HRB 34489
<graycol.gif>
Martin
Edenhofer
---20.10.2009
08:59:10---Hi Markus, yes, unfortunately.
<ecblank.gif> <ecblank.gif>
From: Martin Edenhofer <m...@otrs.com>
<ecblank.gif> <ecblank.gif>
To: "User questions and discussions about OTRS." <
otrs@otrs.org>
<ecblank.gif> <ecblank.gif>
Date: 20.10.2009 08:59
<ecblank.gif> <ecblank.gif>
Subject: Re: [otrs] Problem with "Next ticket state"
<ecblank.gif> <ecblank.gif>
Sent by: otrs-boun...@otrs.org
Hi
Markus,
yes,
unfortunately.
It's
already
fixed
http://bugs.otrs.org/show_bug.cgi?id=4433
Just
upgrade
Kernel/Modules/AgentTicketCompose.pm
new revision: 1.81.2.3
http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?revision=1.81.2.3&view=co
And it
should
work
fine.
-Martin
On
20.10.2009,
at 08:33,
m...@timocom.com
wrote:
> Hey,
>
> Can
some one
tell my
why OTRS
"Next
ticket
state" is
per
defaul
> "closed
successful"
when it is set to be "open" in
>
"Ticket::Frontend::AgentTicketCompose###StateDefault"?
>
> Is it a
bug?
>
> With
the
Update
from
2.4.4 to
2.4.5
today
this
changed
to be
"closed
>
successful"
but the Helpdesk agents want it to be "open" instead,
> but it
does not
work if I
define it
as "open"
int the
"ViewCompose".
>
> Can
some one
help me
out with
a
workaround
or something?
>
> Mit
freundlichen
Grüßen / Kind regards
> Markus
Moj
> IT
Infrastructure
& Services
>
> TimoCom
Soft- und
Hardware
GmbH
> In der
Steele 2
> D-40599
Düsseldorf
> Tel:
+49 211
88 26 80
14
> Fax:
+49 211
88 26 70
14
> eMail:
m...@timocom.com
>
www.TimoCom.com
>
Geschäftsführer:
Jens Thiermann, Gunther Matzaitis
>
Amtsgericht
Düsseldorf, HRB 34489
>
>
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