> 1. upload the new tarball to /root

I have a better method:

* cd /opt
* download the new otrs-2.4.5.tar.bz2
* ln -s otrs otrs-2.4.5
* stop apache, postfix
* tar xfj otrs-2.4.5.tar.bz2
* cd otrs
* bin/SetPermissions.pl --otrs-user=otrs --web-user=www-data 
--otrs-group=www-data --web-group=www-data /opt/otrs
* start apache, postfix

-- 
Ralf Hildebrandt
  Geschäftsbereich IT | Abteilung Netzwerk
  Charité - Universitätsmedizin Berlin
  Campus Benjamin Franklin
  Hindenburgdamm 30 | D-12203 Berlin
  Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962
  ralf.hildebra...@charite.de | http://www.charite.de
            
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