Could you please try using the code below and remove any section regarding
with ldap.
define your ad hostname like contoso.com (yourcompanyname.suffix)
create a user under users like otrsadmin (yourotrsadminaccount)
It should fix your issues.
Do not associate the backend with active directory use database instead.
# --- Customer ---
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} =
'yourcompanyname.suffix';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=yourcompanyname,dc=suffix';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=yourotrsadminaccount,cn=users,dc=yourcompanyname,dc=suffix';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =
'passwordoftheotrsadminuser';
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => yourcompanyname.suffix,
BaseDN => 'dc=yourcompanyname,dc=suffix',
SSCOPE => 'sub',
UserDN
=>'cn=yourotrsadminaccount,cn=users,dc=yourcompanyname,dc=suffix',
UserPw => 'passwordoftheotrsadminuser',
},
CustomerKey => 'sAMAccountName',
CustomerID => 'physicalDeliveryOfficeName',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'physicalDeliveryOfficeName', 0,
1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
],
};
On Mon, Nov 23, 2009 at 3:57 PM, Ashish Gangani <ashish.gang...@vyomlabs.com
> wrote:
> Hi Team,
> I Have problem with Microsoft ADS LDAP Auth. The customer Auth giving me
> the following error
>
> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Nov 23 19:11:26 2009
>
> Message: Need CustomerID!!!
>
> Traceback (6147):
> Module: Kernel::Output::HTML::Layout::CustomerError (v1.176.2.2) Line:
> 4120
> Module: Kernel::Modules::CustomerTicketOverView::Run (v1.50) Line: 77
> Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line:
> 852
> Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
>
> the Kernel\Config.pm file is like this :-
>
> # ADS LDAP Server Auth Config
> # AGENT AUTH CONFIG
> $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
> $Self->{'AuthModule::LDAP::Host'} = '192.168.0.6';
> $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
> $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
> # FOR Search in LDAP
> $Self->{'AuthModule::LDAP::SearchUserDN'} =
> 'CN=Administrator,CN=Users,DC=example,DC=com';
> $Self->{'AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';
> # CUSTOMER AUTH CONFIG
> $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
> $Self->{'Customer::AuthModule::LDAP::Host'} = '192.168.0.6';
> $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
> $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
> 'CN=Administrator,CN=Users,DC=example,DC=com';
> $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';
> # CustomerUser1
> # (customer user ldap backend and settings)
> $Self->{CustomerUser1} = {
> Module => 'Kernel::System::CustomerUser::LDAP',
> Params => {
> Host => '192.168.0.6', # ldap host
> BaseDN => 'dc=example,dc=com', # ldap base dn
> SSCOPE => 'sub', # search scope (one|sub)
> # The following is valid but would only be necessary if the
> # anonymous user does NOT have permission to read from the LDAP
> tree
> UserDN => 'CN=Administrator,CN=Users,DC=example,DC=com',
> UserPw => 'PASSWORD',
> AlwaysFilter => '',
> SourceCharset => 'utf-8',
> DestCharset => 'iso-8859-1',
> },
> # customer uniq id
> CustomerKey => 'sAMAccountName',
> # customer #
> CustomerID => 'mail',
> CustomerUserListFields => [ 'cn', 'mail'],
> CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
> CustomerUserSearchPrefix => '',
> CustomerUserSearchSuffix => '*',
> CustomerUserSearchListLimit => 250,
> CustomerUserPostMasterSearchFields => ['mail'],
> CustomerUserNameFields => ['givenname', 'sn'],
> CustomerUserExcludePrimaryCustomerID => 0,
> Map => [
> # note: Login, Email and CustomerID needed!
> # var, frontend, storage, shown, required, storage-type
> #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
> [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
> [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
> [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
> [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
> [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
> [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
> #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
> #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
> ],
> };
>
>
> And also my agent has some problem with LDAP Auth
> it is giving the Error Like this :-
>
> Panic, user authenticated but no user data can be found in OTRS DB!!
> Perhaps the user is invalid.
>
> Please Help me to solve me this problem.
>
> --
> Thanks and Regards,
> Ashish Gangani,
>
>
>
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