Hi Sarper,
The same error is there with the below config.
Thanks and Regards,
Ashish Gangani,
On Mon, Nov 23, 2009 at 8:38 PM, Sarper SARIDAL <sarper.sari...@gmail.com>wrote:
> Could you please try using the code below and remove any section regarding
> with ldap.
> define your ad hostname like contoso.com (yourcompanyname.suffix)
> create a user under users like otrsadmin (yourotrsadminaccount)
>
> It should fix your issues.
>
> Do not associate the backend with active directory use database instead.
>
> # --- Customer ---
>
> $Self->{'Customer::AuthModule'} =
> 'Kernel::System::CustomerAuth::LDAP';
> $Self->{'Customer::AuthModule::LDAP::Host'} =
> 'yourcompanyname.suffix';
> $Self->{'Customer::AuthModule::LDAP::BaseDN'} =
> 'dc=yourcompanyname,dc=suffix';
>
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
> $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
> 'cn=yourotrsadminaccount,cn=users,dc=yourcompanyname,dc=suffix';
> $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =
> 'passwordoftheotrsadminuser';
>
> $Self->{CustomerUser} = {
>
> Module => 'Kernel::System::CustomerUser::LDAP',
> Params => {
> Host => yourcompanyname.suffix,
> BaseDN => 'dc=yourcompanyname,dc=suffix',
> SSCOPE => 'sub',
> UserDN
> =>'cn=yourotrsadminaccount,cn=users,dc=yourcompanyname,dc=suffix',
> UserPw => 'passwordoftheotrsadminuser',
> },
>
> CustomerKey => 'sAMAccountName',
> CustomerID => 'physicalDeliveryOfficeName',
> CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
>
> CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
> CustomerUserSearchPrefix => '',
> CustomerUserSearchSuffix => '*',
> CustomerUserSearchListLimit => 250,
> CustomerUserPostMasterSearchFields => ['mail'],
> CustomerUserNameFields => ['givenname', 'sn'],
> Map => [
>
> [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
> [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
> [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
> [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
> [ 'UserCustomerID', 'CustomerID', 'physicalDeliveryOfficeName', 0,
> 1, 'var' ],
>
> [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
> ],
> };
>
>
> On Mon, Nov 23, 2009 at 3:57 PM, Ashish Gangani <
> ashish.gang...@vyomlabs.com> wrote:
>
>> Hi Team,
>> I Have problem with Microsoft ADS LDAP Auth. The customer Auth giving me
>> the following error
>>
>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Nov 23 19:11:26 2009
>>
>> Message: Need CustomerID!!!
>>
>> Traceback (6147):
>> Module: Kernel::Output::HTML::Layout::CustomerError (v1.176.2.2) Line:
>> 4120
>> Module: Kernel::Modules::CustomerTicketOverView::Run (v1.50) Line: 77
>> Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line:
>> 852
>> Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
>>
>> the Kernel\Config.pm file is like this :-
>>
>> # ADS LDAP Server Auth Config
>> # AGENT AUTH CONFIG
>> $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
>> $Self->{'AuthModule::LDAP::Host'} = '192.168.0.6';
>> $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
>> $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
>> # FOR Search in LDAP
>> $Self->{'AuthModule::LDAP::SearchUserDN'} =
>> 'CN=Administrator,CN=Users,DC=example,DC=com';
>> $Self->{'AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';
>> # CUSTOMER AUTH CONFIG
>> $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
>> $Self->{'Customer::AuthModule::LDAP::Host'} = '192.168.0.6';
>> $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
>> $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
>> $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
>> 'CN=Administrator,CN=Users,DC=example,DC=com';
>> $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';
>> # CustomerUser1
>> # (customer user ldap backend and settings)
>> $Self->{CustomerUser1} = {
>> Module => 'Kernel::System::CustomerUser::LDAP',
>> Params => {
>> Host => '192.168.0.6', # ldap host
>> BaseDN => 'dc=example,dc=com', # ldap base dn
>> SSCOPE => 'sub', # search scope (one|sub)
>> # The following is valid but would only be necessary if the
>> # anonymous user does NOT have permission to read from the LDAP
>> tree
>> UserDN => 'CN=Administrator,CN=Users,DC=example,DC=com',
>> UserPw => 'PASSWORD',
>> AlwaysFilter => '',
>> SourceCharset => 'utf-8',
>> DestCharset => 'iso-8859-1',
>> },
>> # customer uniq id
>> CustomerKey => 'sAMAccountName',
>> # customer #
>> CustomerID => 'mail',
>> CustomerUserListFields => [ 'cn', 'mail'],
>> CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
>> CustomerUserSearchPrefix => '',
>> CustomerUserSearchSuffix => '*',
>> CustomerUserSearchListLimit => 250,
>> CustomerUserPostMasterSearchFields => ['mail'],
>> CustomerUserNameFields => ['givenname', 'sn'],
>> CustomerUserExcludePrimaryCustomerID => 0,
>> Map => [
>> # note: Login, Email and CustomerID needed!
>> # var, frontend, storage, shown, required, storage-type
>> #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
>> [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
>> [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
>> [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
>> [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
>> [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
>> [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
>> #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
>> #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
>> ],
>> };
>>
>>
>> And also my agent has some problem with LDAP Auth
>> it is giving the Error Like this :-
>>
>> Panic, user authenticated but no user data can be found in OTRS DB!!
>> Perhaps the user is invalid.
>>
>> Please Help me to solve me this problem.
>>
>> --
>> Thanks and Regards,
>> Ashish Gangani,
>>
>>
>>
>> ---------------------------------------------------------------------
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
