> I add TicketFreeText at Ticket. Now, I want that this TicketFreeText gets a value from > my databyse automatically. This value is a unique value in database (number of contract).
Don't think that TicketFreeText is correct. I'd think you'd want to add a new field to hold the contract number data - Customize the customer_user table(http://doc.otrs.org/2.4/en/html/x1936.html).
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