Igor Cherepanov wrote:
I think I described my problem not precise, Thank you for your answer, you sent the configuration of mapping/backend (customer information at the side of ticket) I have done it I configured unique customer_id there (in customer backend) and I can search for created ticket when I type his cusotmer_id. but I need second unique id, wich I can search for. in my case it is contract of customer. thx Pretty sure the solution is included at the URL. It describes the steps needed to customize the table, in this case add a field to hold and display your customer data. The field can be searched against. There maybe other solutions... Just my 2¢ - Sent from my mobile device
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