Thank you for your comments. I'll review them with the rest of my team. ====================================================== Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill bl...@smgi.ca | Office: 604.538.1566 x2905 ====================================================== Please consider the environment before printing this e-mail
On 2009-12-03, at 11:55 PM, Michiel Beijen wrote: > Hi Brian, > > Of course this is possible... it would need a little configuration though. > I have a couple of concerns though: > > 1. People will also just open tickets to select the right ticket.. I > don't really know what you'd want to do with the data you gather, but > I doubt they would be good for statistics or so. > 2. It will generate a large amount of ticket history data. > 3. information of the ticket is also displayed in the QueueView, > StatusView etc; you might want to remove the "Preview" mode in this > case. > 4. It is not a configuration option, mainly due to points 1...3 above; > you'd need to do a small development for this. > > ((enjoy)) > - > Michiel Beijen > R&D > > OTRS AG > Norsk-Data-Str 1. > 61352 Bad Homburg > Germany > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial > register: 10751, Tax ID: 003 240 > 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André > Mindermann (CEO), Martin Edenhofer > > CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS > at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQf > > > > On Wed, Dec 2, 2009 at 4:57 PM, Brian Lang <bl...@smgi.ca> wrote: >> >> Is there a way to log in the History when Agents Zoom tickets? I need to >> track all views of a ticket. >> ====================================================== >> Brian Lang - IT Department >> Sovereign Management Group Inc. proudly serving >> Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas >> Forwarding / The Derby Bar and Grill >> bl...@smgi.ca | Office: 604.538.1566 x2905 >> ====================================================== >> Please consider the environment before printing this e-mail >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/
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