Hi David, Well, if I do a bulk update on tickets, it would not lock them, but it WOULD change the owner to me.
This is because OTRS actually expects that you are to be the owner of tickets before you go about and change them... What do you actually do with the bulk action to lock them? Can you describe the steps? What would be your expected behavior for the bulk action? ((enjoy)) Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY On Mon, Dec 14, 2009 at 12:17 PM, David Holder <david.hol...@gmail.com> wrote: > Hi Everyone, > > I've noticed that when I select multiple tickets for a bulk action, they're > automatically locked after doing so; I would like to remove this feature. > > I've done a search through the mailing list + google and through the > sysconfig but can't find anything obvious. Does anyone know how to do this? > > Thanks, > > David > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
