Hi Michiel, Just to get an idea of the situation, I sent out a mass e-mail from an address monitored by OTRS. I got a tonne of replies from the users and they're all regarding the same thing, so I thought the best way to organise this is to put all these tickets in their own queue.
If i select multiple tickets and click on "Bulk Action". I get the following: [image: Info] : 2009121210000027: Ticket locked! [image: Info] : 2009121210000036: Ticket locked! [image: Info] : 2009121210000045: Ticket locked! All I want to do is mass move these tickets into their own queue, but I don't want them to be locked by me, mainly because I won't be the only person working on these tickets. Thinking about it I could probably use a generic agent to do this; I just tried the most obvious way first. Regards, David On Mon, Dec 14, 2009 at 8:54 PM, Michiel Beijen <michiel.bei...@otrs.com>wrote: > Hi David, > > Well, if I do a bulk update on tickets, it would not lock them, but it > WOULD change the owner to me. > > This is because OTRS actually expects that you are to be the owner of > tickets before you go about and change them... > > What do you actually do with the bulk action to lock them? Can you > describe the steps? > What would be your expected behavior for the bulk action? > > ((enjoy)) > > Michiel Beijen > R&D > > OTRS AG > Norsk-Data-Str 1. > 61352 Bad Homburg > Germany > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial > register: 10751, Tax ID: 003 240 > 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André > Mindermann (CEO), Martin Edenhofer > > CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS > at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY > > > > On Mon, Dec 14, 2009 at 12:17 PM, David Holder <david.hol...@gmail.com> > wrote: > > Hi Everyone, > > > > I've noticed that when I select multiple tickets for a bulk action, > they're > > automatically locked after doing so; I would like to remove this feature. > > > > I've done a search through the mailing list + google and through the > > sysconfig but can't find anything obvious. Does anyone know how to do > this? > > > > Thanks, > > > > David > > > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/
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