Hi Raffael, The SysConfig option is about processing *incoming* email; you can use it to let OTRS search in headers to recognize customer replies to emails.
I don't know about OTRS 1.x... but this is in the changelogs for 2.4: - (2008/10/14) Added RFC 2822 conform In-Reply-To and References header support for outgoing emails (Threading). So this means that it's actually not in 2.3, and I would therefore recommend you to upgrade to 2.4. ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY On Tue, Dec 15, 2009 at 3:20 PM, Raffael Schmid <raff...@yux.ch> wrote: > Hi everybody > > We are using OTRS 2.3.4. Since our upgrade from 1.x the In-Reply-To > Headers are not set in outgoing mails. Because of this threading is > only possible with the subject as key. As it worked in 1.x I think > this is a bug? > > I already tried to set > "$Self->{PostmasterFollowUpSearchInReferences}", but this did not > help. > > Any ideas? Do you need more informations? > > Regards > raf > > > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.9 (GNU/Linux) > > iQIcBAEBAgAGBQJLJ5tEAAoJEF5WQ0UvdVsP0v4P/16E9LC5+66zlLL6wlKBgfSu > z3JHWAMKmYFFktFkbICQgVBpg4QALpHljGaT8ncK5v+Z339tOZ0ejDNVvy39qZr+ > u4BUVoJRnY45EXsZfsp86STmeaR/qcRdLgleKlwiGvquKVLeKKB7BDihn3CgajTe > bopMCIakhKDSRLngnYG5lvLbF0b8tzDXys7UOWTwBmcEi/kPHBQRY3cYdMVDfCRU > rRXYT8mdUhfwVEVswGUktFVfgDPt7XJy4leUPH68OURc1oDS6mErmRo8WbbKQqUf > 9sSJbSoJXZcRfKjqwNB8fWqNtRVyIjh1X3+rbC9c4DHPUo8Xeo49dpJDces5yHIJ > aWLi1yAWleyy4rG2geXVcBfFJF9tR5Yh/xqLmYDHUaEf+5EAwv4NUget41PxWfoE > iSfb5cv7oFM6rE7L/oq2jiQzR63vDk4op0Hszoer2gMpuxVYaDuRSUPPXroxDWFh > un/dmEGiaFmUWKGHIttZu0YYIFY0weLKlKk+CGGHlDpdytiyCZVY2GUw7KhD1lOK > F7a7XMHU4y/uUizZsrLImKMJ+FimaXkZ7YvRCK/9qtDcebUkcGLWEdjngGBHJFFa > E4ss7SY4IIy+M03YbfaIgkqePcGutDxgwG86VaYIhCc/GFEvhvmxShdyipV5sVc+ > vbiTgEL511ISshG1+Iya > =sZY5 > -----END PGP SIGNATURE----- > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/