Dear sir, Thank you for your mail. I have rename the scripts without the .dist and I went to otrs home folder/bin and run ./Cron.sh start. It says done. But my mails not going in to the queue. What did I miss out?
Regards, Zak -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Niels van Adrichem Sent: Monday, December 21, 2009 5:08 PM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] POP3 SSL Installation Dear Mohamed, Check out configuring the cronjobs in the installation guide. One of the commands being scheduled is to retrieve e-mail. Met vriendelijke groet, Niels L.M. van Adrichem ITCall - Your Partner in Telecom and Contact Center Services! Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 069 Fax: +31 (0) 10 519 08 70 E-mail: nvanadric...@itcall.nl Rodenrijseweg 70 2651 BV BERKEL & RODENRIJS -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mohamed Zakaria Sent: maandag 21 december 2009 6:57 To: User questions and discussions about OTRS. Subject: Re: [otrs] POP3 SSL Installation Dear David, Thanks for your help. I tried it and it didn't work. Finally while googling I stumbled upon installing perl modules via package manager in ubuntu. I tried that and it works now. Thanks to everyone for all your help, really appreciate it. On another note, the tickets are only created if I go postmaster mail account and click "run now". Is this normal? Could this be made to look for new mails automatically? Regards, Zak -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David Holder Sent: Monday, December 21, 2009 4:41 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] POP3 SSL Installation Hi Zak, Sometimes I've had problems with installing PERL modules through CPAN, and had to resort to installing them manually. Download the module from http://search.cpan.org/CPAN/authors/id/S/SU/SULLR/IO-Socket-SSL-1.31.tar.gz - then install as per the instructions on this site: http://www.thegeekstuff.com/2008/09/how-to-install-perl-modules-manually-and-using-cpan-command/ as root. Good luck! David Mohamed Zakaria wrote: > Hi, > > Can anyone help me with this? Without the email function it's not very useful > to implement in my environment. > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Mohamed Zakaria > Sent: Friday, December 18, 2009 8:44 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] POP3 SSL Installation > > Dear Mr Marshall, > > When I try to install ssl in CPAN this is the output. > > cpan[1]> install IO::Socket::SSL > CPAN: Storable loaded ok (v2.18) > Going to read '/home/msiadmin/.cpan/Metadata' > Database was generated on Thu, 17 Dec 2009 03:52:42 GMT > CPAN: YAML loaded ok (v0.70) > Going to read 77 yaml files from /home/msiadmin/.cpan/build/ > CPAN: Time::HiRes loaded ok (v1.9711) > DONE > Restored the state of none (in 2.5054 secs) IO::Socket::SSL is up to date > (1.31). > > I did sudo bash and install as root still the same result. > > I think my problem is the CPAN is regarding the home folder as > "/home/msiadmin/.cpan/Metadata" I need to change this path to > "/opt/otrs/.cpan/Metadata" which is the OTRS home folder. Anyone has any clue > on how to change this? > > Regards, > Zak > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of LQ > Marshall > Sent: Thursday, December 17, 2009 11:03 PM > To: 'User questions and discussions about OTRS.' > Subject: Re: [otrs] POP3 SSL Installation > > Zak, > > (1) What happened in during the install? What was the output? > > (2) Can you su to root rather than sudo? This is better in server environ > IMO. > > >> Is there any other way to run as root? >> > Try su-ing to root (su -). > > gl,lq > > > >> -----Original Message----- >> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On >> Behalf Of Mohamed Zakaria >> Sent: Thursday, December 17, 2009 3:28 AM >> To: User questions and discussions about OTRS. >> Subject: Re: [otrs] POP3 SSL Installation >> >> Hi, >> >> I had run "sudo perl -MCPAN -e shell" and then run in CPAN I >> run "install IO::Socket::SSL" >> But I still see in ./otrs.checkModules that SSL socket is not >> installed. >> >> Is there any other way to run as root? >> >> Regards, >> Zak >> >> -----Original Message----- >> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On >> Behalf Of Michiel Beijen >> Sent: Thursday, December 17, 2009 4:09 PM >> To: User questions and discussions about OTRS. >> Subject: Re: [otrs] POP3 SSL Installation >> >> Hi Mohamed, >> >> >>> CPAN: Storable loaded ok (v2.18) >>> Going to read '/home/msiadmin/.cpan/Metadata' >>> >> You have probably installed the module in the .cpan directory >> of the msiadmin user. >> You should really install the library by running CPAN as >> 'root' so that it will be available to both the OTRS user and >> the web server user. >> >> Hope this helps, >> -- >> Michiel Beijen >> R&D >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! 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