One more topic regarding performance... in next upcoming OTRS release (not patch level, real feature release) there is also support for persistent caching (currently for local file system, later also for memcached).
This is reducing the amount of SQL statements and give a real boost. ;) -Martin On 06.01.2010, at 15:12, Martin Edenhofer wrote: > Hi Alexander, > > a) How: > You just need to add the modules which are included in the packages like "use > Kernel::Module::AgentFAQ;". > > b) What is the change: > mod_perl will compile all this modules at start time. This means it get used > and shard for all httpd processes. Which means it takes less memory for each > httpd processes. If you do not use it at start time, every httpd need to > compile it, it self. > > So IMO it depends on your requirements. If you really need a "faster" system > take also a look at http://doc.otrs.org/2.4/en/html/ -> Performance Tuning > and/or also the Support-Module is a good point to verify your system > settings. IMO this will give you more speed then adding extended modules to > startup.pl. > > The bad issue is also, if you add your extended modules to startup.pl and you > uninstall the package later you will get an httpd error on next startup time > (because extended module can not get used). > > Just my 2 cents... ;) > > -Martin > > On 06.01.2010, at 14:59, Alexander Halle wrote: > >> Hello, >> >> does someone know the answer to this old, open question ? >> >> Thanks in advance. >> >> Alexander >> >> -------- Original-Nachricht -------- >> Date: Tue, 01 Dec 2009 20:39:47 +0100 >> From: Alexander Halle <ahalle-o...@radprax.de> >> To: User questions and discussions about OTRS. <otrs@otrs.org> >> >> Michiel Beijen wrote : >> [...] >>> Also, in the apache2-perl-startup.pl, you should/could add any modules >>> for packages that you have installed, such as FAQ or ITSM. >> >> Hi Michiel, >> >> I wasn't aware of this yet, I guess it's for speed. Could you please >> give an example, e.g. for the FAQ module ? >> >> All I could find is an old unanswered posting : >> >> http://lists.otrs.org/pipermail/otrs/2008-August/024183.html >> >> Thanks in advance. >> >> Alexander >> >> -- >> radprax Gesellschaft fuer medizinische Versorgungszentren mbH, >> Bergstr. 7 - 9, 42105 Wuppertal, >> Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 >> Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate >> Tewaag >> Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 >> Web: http://www.radprax.de
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