Hi T, in 2.4.x there is Notification (Event) to suite this
MV On Thu, Jan 7, 2010 at 9:35 AM, Thantzin Bo <thantzi...@gmail.com> wrote: > Hi, > > I want to add new notification to agent which is not include in the > (Admin ---- notification management ) > > > Triger will be Ticket close and send notification to agent . Can any one > tell me how to do it , I tried to find add new rule in "notification > management" but there is none. > > thank you > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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