ops... sorry... not read or not well interpeted. no idea... bug ?
On Fri, Jan 8, 2010 at 11:28 AM, Arpit2 G <arpit...@tcs.com> wrote: > Hello Marco, > I enabled that view now i can see "Escalation view" in agent interface but > My question was regarding Customer-Interface i.e. > > http://X.X.X.X/otrs/customer.pl?Action=CustomerTicketOverView&Type=MyTickets > > As soon as ticket got escalated the ticket is no more in "My Ticket" List. > > Regards > Arpit Gupta > > > > > From: Marco Vannini <marco.vann...@gmail.com> > > To: "User questions and discussions about OTRS." <otrs@otrs.org> > > Date: 01/08/2010 03:39 PM > > Subject: Re: [otrs] Problem in Ticket Escalation via Generic Agent > > Sent by: otrs-boun...@otrs.org > > > > > > > Hi, > > enabling this button ? > > Frontend::Module###AgentTicketEscalationView: > Frontend module registration for the AgentTicketEscalationView object in > the agent interface. > > > MV > > > On Fri, Jan 8, 2010 at 11:02 AM, Arpit2 G <arpit...@tcs.com> wrote: > > Hello Everyone, > I am trying to use generic agent via web-interface for escalating ticket > from 1st level queue to 2nd level. Tickets are getting escalated but I am > facing one issue here. > After the ticket has been escalated, that ticket is no more visible in > "My > Tickets" section of Customer web-interface. Can anybody please guide me > what is the mistake here. > Thanks in advance > Regards > Arpit Gupta > > =====-----=====-----===== > Notice: The information contained in this e-mail > message and/or attachments to it may contain > confidential or privileged information. If you are > not the intended recipient, any dissemination, use, > review, distribution, printing or copying of the > information contained in this e-mail message > and/or attachments to it are strictly prohibited. If > you have received this communication in error, > please notify us by reply e-mail or telephone and > immediately and permanently delete the message > and any attachments. Thank you > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > =====-----=====-----===== > Notice: The information contained in this e-mail > message and/or attachments to it may contain > confidential or privileged information. If you are > not the intended recipient, any dissemination, use, > review, distribution, printing or copying of the > information contained in this e-mail message > and/or attachments to it are strictly prohibited. If > you have received this communication in error, > please notify us by reply e-mail or telephone and > immediately and permanently delete the message > and any attachments. Thank you > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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