Michiel, When I switched to mod_perl the SSL issues began. If I disable mod_perl in the httpd.conf then the ldaps connections work correctly. I couldn't find the variable for mod_perl to set the language. Could you shed a little light on that for me?
I attempted to use the new all in one install and had nothing but issues with it. Apache will not start correctly because it cannot find apache2-httpd-new.include.conf because it expects it at <wherever you installed OTRS to>\OTRS\scripts\ but it is actually at <wherever you installed OTRS to>\OTRS\otrs-2.4.6\scripts\. I fixed this issue then continued to run into more issues so I gave up on it and am returning to attempting to fix the mod_perl with my working installation of OTRS. With Regards, Boyd JEWETT -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, January 12, 2010 3:20 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SSL Error Hi Boyd, This confuses me a little. Could you please explain when exactly the issues with LDAPS started? When you switched to ActiveState or when you switched mod_perl on? In both cases, it might still be the same issue I pointed out: mod_perl - it could be that the language environment variable is different with or without mod_perl. Please try disabeling mod_perl to see if it helps. Activestate Perl - it could be that one of the SSL libs was not properly installed with ActiveState.. please check on that. Or, you can try the new all-singing all-dancing 'OTRSperl' windows-based installer which includes a custom built perl, mod_perl and all crypto modules you'd need. Feedback very welcome! See: http://otrs.org/releases/2.4.6/ -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Jan 12, 2010 at 8:22 PM, JEWETT Boyd <boyd.jew...@swift.com> wrote: > Michiel, > > Thank you but this was not the fix for issue I'm having. > > Let me give a little more background to my issue. I'm using OTRS 2.4.5 on > windows with ActiveState Perl 5.10.1 because I couldn't get StawberryPerl to > install mod_perl. I had everything up and running just the way we wanted it > but the site was very slow. Therefore, we decided to install mod_perl to fix > our performance issue. This is when our SSL problem started. Prior to the > mod_perl install and activation we could successfully access our companies AD > server over an LDAPS connection without having IO::Socket::SSL or Net::SSLeay > installed. However, once we enable mod_perl it was mandatory to have the two > SSL modules for the Net::LSAP Perl module to work properly but now we get the > errors listed in my earlier message. > > Is there any special configuration required to get the SSL modules to > properly communicate with the LDAPS? If there are can you please let me know > what the general steps are so I can get them implemented? Thank you. > > With Regards, > Boyd JEWETT > > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Michiel Beijen > Sent: Monday, January 11, 2010 4:23 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] SSL Error > > Hi Boyd, > > Apparently you use an LDAP backend which is using SSL; for this the > LDAP perl module uses Net::SSLeay which has some stupid issue with the > language used because of your language settings; check this thread: > > http://www.mail-archive.com/openssl-us...@openssl.org/msg12410.html > > If that is not the issue, please share your system details (OS, perl version). > > Regards, > -- > Michiel Beijen > R&D > > OTRS AG > Norsk-Data-Str 1. > 61352 Bad Homburg > Germany > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, > VAT ID: DE256610065 > Chairman: Burchard Steinbild, Managing Board: André Mindermann > > CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS > at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm > > > > > On Mon, Jan 11, 2010 at 5:45 PM, JEWETT Boyd <boyd.jew...@swift.com> wrote: >> After installing mod_perl2 and DBD::MySql and all necessary dependencies I >> now receive the following error when I connect after restarting services on >> OTRS: >> >> >> >> Software error: >> >> [Fri Jan 8 12:48:00 2010] SSL.pm: Your vendor has not defined SSLeay macro >> VERIFY_NONE at C:/Perl/site/lib/IO/Socket/SSL.pm line 25 >> >> [Fri Jan 8 12:48:00 2010] SSL.pm: BEGIN failed--compilation aborted at >> C:/Perl/site/lib/IO/Socket/SSL.pm line 32. >> >> Compilation failed in require at C:/Perl/site/lib/Net/LDAP.pm line 172. >> >> >> >> For help, please send mail to the webmaster (webmas...@somenet.com), giving >> this error message and the time and date of the error. >> >> >> >> Then if I refresh the window I get: >> >> >> >> Software error: >> >> Attempt to reload IO/Socket/SSL.pm aborted. >> >> Compilation failed in require at C:/Perl/site/lib/Net/LDAP.pm line 172. >> >> >> >> For help, please send mail to the webmaster (webmas...@somenet.com), giving >> this error message and the time and date of the error. >> >> >> >> Any insight would be greatly appreciated. >> >> >> >> With Regards, >> >> Boyd JEWETT >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! 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