Hi,
I’m new on the list, we’re working on using OTRS to manage our customer’s
questions and requests.
I understand that Philippe doesn't use fetchmail as these lines are commented
out.
According to your crontab, OTRS mails are coming from these lines :
# fetch emails every 10 minutes
*/10 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null
So, mails are received every 10 minutes. You can change that to something like
5 or 3 minutes.
You told about more than 15 minutes delay, part of the delay may come from the
Exchange/Outlook side.
Hope this helps,
Florian.
-----Message d'origine-----
De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de Ralf
Hildebrandt
Envoyé : vendredi 22 janvier 2010 10:35
À : otrs@otrs.org
Objet : Re: [otrs] Cron jobs : what to change to make the refresh quickier?
* Martignier, Philippe <philippe.martign...@wipo.int>:
> Hi there,
>
> I want to speed up the frequence of refresh (= an email arrives in
> Outlook and then OTRS looks in the mail box if there is a mail it
> deletes that email and create a ticket inside OTRS)
Well, don't use fetchmail, but feed OTRS directly via SMTP.
--
Ralf Hildebrandt
Geschäftsbereich IT | Abteilung Netzwerk
Charité - Universitätsmedizin Berlin
Campus Benjamin Franklin
Hindenburgdamm 30 | D-12203 Berlin
Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962
ralf.hildebra...@charite.de | http://www.charite.de
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