* Ralf Hildebrandt <ralf.hildebra...@charite.de>: > * Florian Houel <florian.ho...@arcanal.fr>: > > Hi, > > I’m new on the list, we’re working on using OTRS to manage our customer’s > > questions and requests. > > I understand that Philippe doesn't use fetchmail as these lines are > > commented out. > > > > According to your crontab, OTRS mails are coming from these lines : > > # fetch emails every 10 minutes > > */10 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null > > > > So, mails are received every 10 minutes. You can change that to something > > like 5 or 3 minutes. > > You told about more than 15 minutes delay, part of the delay may come from > > the Exchange/Outlook side. > > But that's basically fetchmail!
If he wants instant delivery, make the addresses handled by OTRS deliver to OTRS directly. We're using: ab...@... o...@otrs.charite.de postmas...@... o...@otrs.charite.de on our mailserver and on otrs.charite.de we use: |/opt/otrs/bin/PostMaster.pl for the "otrs" user. This guarantees instant delivery. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | http://www.charite.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
