Hi.
Our agents need to have the Priority link in TicketZoom even if they're not
owners of a ticket.
I thought this ACL could help:
# ticket acl
$Self->{TicketAcl}->{'ACL-Priority'} = {
# match properties
Properties => {
},
# return possible options (white list)
Possible => {
# possible ticket options (white list)
Action => {
AgentTicketPriority => 1,
},
},
};
I inserted it to C:\OTRS\OTRS\Kernel\Config.pm just above the following line
# ---------------------------------------------------- #
# fs root directory
saved the file and restarted Apache.
However, when I logged to OTRS and zoomed into a ticket not owned by me, I
didn't see Priority on the
Actions pane.
What am I missing?
Thank you.
Ilya
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
