Maybe you should also restart the otrs service? Also, since you're evaluating ownership, shouldn't you use AgentTicketOwner somewhere in your ACL? Take a look at the examples: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68
Leonardo Certuche On Thu, Feb 4, 2010 at 6:48 AM, Ilya Kornev <[email protected]> wrote: > Hi. > > Our agents need to have the Priority link in TicketZoom even if they're not > owners of a ticket. > I thought this ACL could help: > # ticket acl > $Self->{TicketAcl}->{'ACL-Priority'} = { > # match properties > Properties => { > }, > # return possible options (white list) > Possible => { > # possible ticket options (white list) > Action => { > AgentTicketPriority => 1, > }, > }, > }; > > I inserted it to C:\OTRS\OTRS\Kernel\Config.pm just above the following > line > > # ---------------------------------------------------- # > # fs root directory > > saved the file and restarted Apache. > However, when I logged to OTRS and zoomed into a ticket not owned by me, I > didn't see Priority on the > Actions pane. > > What am I missing? > Thank you. > > Ilya > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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