Ya I jsut want to know... to understand what could be the porblem.
Regards Sourabh Sarwate On Tue, Feb 9, 2010 at 12:29 AM, James Morgan <james.mor...@vernet.net.au>wrote: > Very easily Sourabh – either via PhoneTicket or EmailTicket. > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Sourabh Sarwate > *Sent:* Tuesday, 9 February 2010 4:23 AM > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Customer Logins > > > > Hi, > > > > Can you please explain how your agent is creating the ticket on the behalf > of customer.Also plesae check the mail id of customer. > > > > > > Regards > > Sourabh Sarwate > > On Mon, Feb 8, 2010 at 6:59 PM, Garren McKelvey <gmckel...@roomlinx.com> > wrote: > > Thanks for letting me know about the default. I’ll make sure to turn it > off before we let customers in. > > > > In the meantime, I checked one of my test customers and made sure that the > customerID was there and that tickets agents make would pull up the ID. So > for example, testcustomer1 has an ID of tst and all tickets open and closed > have that in their name. However, when I log in as testcustomer1 it still > doesn’t show any tickets the agents made. Maybe I have a setting turned > off? > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *James Morgan > *Sent:* Sunday, February 07, 2010 3:24 PM > > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Customer Logins > > > > Very easy mistake to make! > > > > By default the customer interface will allow customers to create tickets, > fyi. > > > > The customer interface allows a customer to login and see tickets they have > created, and tickets their company has created. For this to work you need > to set the CustomerID on their account, and make sure that tickets being > created have the correct User and Customer ID. > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Garren McKelvey > *Sent:* Saturday, 6 February 2010 9:08 AM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Customer Logins > > > > Now that I feel stupid, I’m going to ask another dumb question. > > > > I logged in as a customer, but maybe I don’t understand how customer login > works. My boss wants the customers to be able to see all open and closed > tickets assigned to them. We don’t plan to let customers make their own > tickets, our agents will make them all. But when I log in as a customer I > know has open tickets it shows as 0 tickets. What should I do? > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *James Morgan > *Sent:* Thursday, February 04, 2010 5:16 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Customer Logins > > > > Are you trying to log in via the Agent interface rather than the Customer > interface by any chance? > > > > http://your-domain/otrs/customer.pl > > > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Garren McKelvey > *Sent:* Friday, 5 February 2010 11:13 AM > *To:* User questions and discussions about OTRS. > *Subject:* [otrs] Customer Logins > > > > I know I’m going to feel stupid asking this…. > > > > I’m having an issue with customer user logins. I have made user accounts > for all of my company’s customers so they can view their tickets. But when > I go to the login page none of the customer user accounts I created work. > It says I have an invalid username/password. I’ve checked to make sure I’m > not doing something really dumb like misspell the name, and I’m not. > > > > I also looked through the FAQ and help manuals and can’t find anything that > has to be specifically turned on to make it possible for customers to log > in. Anyone have any ideas? > > > > -Garren McKelvey > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
