Hi Leonardo!

Thanks a lot! I will read it ;-)

Leonardo Certuche wrote:
Hi,

Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
There you can find several examples on how to process tickets depending on its subject

Leonardo Certuche


On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey <moonshi...@retn.net <mailto:moonshi...@retn.net>> wrote:

    Good day.

    Is it possible in OTRS when creating new ticket if the subject of
    it failed to meet certain conditions (described in configs or
    other places) ticket has not created and an error message is printed?

    Thanks in advance.

-- Best regards,
    Andrey Gazizov

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--
Best regards,
Andrey Gazizov
RETN

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