Hello. I am kinda new to OTRS and i am trying to setup a server for my company.
I managed to install OTRS (version 2.3 for ubunu) and make it use an Oracle
Database (using Ubuntu Server 9.10 and DBD::Oracle etc etc etc). Up to there
everything OK. Otrs works fine i logged int with the default usr/passwd. I
configured AD authentication and it works fine. If i create the users myself i
can use no password and then login with my windows credential. What i cannot do
is import AD users to the OTRS DB so i everytime i add a user n AD to have it
synched to OTRS. Also with some settings i got to a point where for half of my
(AD) users OTRS did not login due to wrong usr/poasswd and some of them gave
panic no user data .
My settings are
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'host.domain.com';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=domain, dc=com';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'user';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'pass';
With these i can use AD just for authentication but not for synching.To synch i
used:
#Start of LDAP Synchronization
$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = 'host.domain.com';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=domain, dc=com';
$Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'user';
$Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'pass';
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
};
# AuthSyncModule::LDAP::UserSyncInitialGroups
# (sync following group with rw permission after initial create of first
agent
# login)
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];
But no luck. Please i could use some help with this because i have many users.
I will add them to groups myself but i need the import feature. Thanks in
advance.
P.S. I only want to authenticate agents and not customers.
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