Hi, As far as I know, every agent has to be added in the lokal databe to get the credentials from your AD. So if you realy have so many users it up to you to write a script for your Database and import the users through an sql script into you Oracle DB. Maybe there is another way, but I don´t know one.
Have fun ;) Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com Internet: www.timocom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Theofanis Katsiaounis <epi...@yahoo.com> To: otrs@otrs.org Date: 11.02.2010 13:04 Subject: [otrs] OTRS and Active Directory Authentication/Synchronization Sent by: otrs-boun...@otrs.org Hello. I am kinda new to OTRS and i am trying to setup a server for my company. I managed to install OTRS (version 2.3 for ubunu) and make it use an Oracle Database (using Ubuntu Server 9.10 and DBD::Oracle etc etc etc). Up to there everything OK. Otrs works fine i logged int with the default usr/passwd. I configured AD authentication and it works fine. If i create the users myself i can use no password and then login with my windows credential. What i cannot do is import AD users to the OTRS DB so i everytime i add a user n AD to have it synched to OTRS. Also with some settings i got to a point where for half of my (AD) users OTRS did not login due to wrong usr/poasswd and some of them gave panic no user data . My settings are $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'host.domain.com'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=domain, dc=com'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'user'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'pass'; With these i can use AD just for authentication but not for synching.To synch i used: #Start of LDAP Synchronization $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP'; $Self->{'AuthSyncModule::LDAP::Host'} = 'host.domain.com'; $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=domain, dc=com'; $Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'user'; $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'pass'; $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', }; # AuthSyncModule::LDAP::UserSyncInitialGroups # (sync following group with rw permission after initial create of first agent # login) $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [ 'users', ]; But no luck. Please i could use some help with this because i have many users. I will add them to groups myself but i need the import feature. Thanks in advance. P.S. I only want to authenticate agents and not customers. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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