Bucke D.J. wrote :
[...]
Ticket types 1 + 2 can be seen together
Ticket types 3 + 4 can be seen together
But I need to be able to see them all
Does anyone know if this is possible
Hello Dave,
IMO the cause of your problem is, that locked tickets usally aren't
shown in the queues.
I know of 3 options to work around this :
1. Always display locked tickets in queues, configurable via SysConfig.
=> Bad idea, totally different workflow.
2. Use the StatusView feature, which shows in all tickets in a new
StatusView queue regardless of lock status. Search for StatusView in
SysConfig to activate this.
3. Use a search template and enable search templates in the toolbar.
=> Difficult, since lock status isn't yet a search criterion (listes as
enhancement bug AFAIK). To work around this I always assign all unlocked
tickets to a special account, so all tickets assigned to an agent must
be locked.
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
