Martignier, Philippe wrote :
[...]
These attachments are confidential and we don’t want them to appear
on the ticket. Is there a way to hide or delete these attachments
without deleting the ticket? The only solution I got now is to copy
the text, paste in a new ticket, delete the initial ticket via generic agent.
[...]
Is there an easy way to do this?
[...]
Hello Philippe,
AFAIK no, this isn't configurable in OTRS.
You could use one of those email spam filters that block attachments and
where you have to explicitly release them (e.g. www.mailscanner.info).
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
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Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
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