Hi, First of all, I am new to this mailing list. I have just discovered OTRS today and I am very impressed with the ease of installation/configuration up until now. In fact, I only have one issue that is holding me back from moving to the next stage before we go into production.
Here's my problem ; When a customer creates a new ticket in OTRS I get a notify and the customer does. The email to the customer has the correct from address and he can reply to this and update the ticket. The email to me has a wrong from address that cannot be replied to (o...@system.domain.local<mailto:o...@system.domain.local>). How can I change this from address to none customers to the same address the customers get (the IMAP address that the software scans for tickets and updates to tickets) Overall I must say I am really impressed with the software and hope to move forward with it soon after I get this issue out of the way! :-) Thanks in advance, Stefan
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
