Hi
I want to give the customer just one queue to add tickets to - 'Support'. So
this queue is the only one with 'Users' role attached to it
I then have sub-queues that the Agents will assign this to such as Hardware and
Software.
However, if I do this, when the User (customer) tries to look at the ticket it
says they have no permission.
Is this possible? If so, what do I need to do?
Thanks
Neil
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