Sending generic email isn't necessary if you use ldap password. But
customers must know their ldap pass :-(
I don't know if there is a solution for you within OTRS.
Le 15/03/2010 22:38, Deniz Rende a écrit :
They are not in LDAP currently, but how is creating an ldap password
going to help me with the generic email template?
On Mon, Mar 15, 2010 at 3:07 AM, Guillaume Rehm <[email protected]
<mailto:[email protected]>> wrote:
Are you store your customers account in an ldap directory ? In
this case, you can use there ldap password.
Le 12/03/2010 17:27, Deniz Rende a écrit :
Actually, we are creating the accounts for them, we removed the
ability of people signing up. Is there any other method of doing
this? We can of course send mails manually but I was wondering if
there is a method within otrs.
On Fri, Mar 12, 2010 at 10:09 AM, Guillaume Rehm
<[email protected] <mailto:[email protected]>> wrote:
Hi,
If your customers use customer interface to create accounts,
you can change the email template here:
SysConfig -> Framework -> Frontend::Customer ->
CustomerPanelBodyNewAccount:
Le 11/03/2010 22:07, Deniz Rende a écrit :
Hello -
I was wondering if is there any option to set up a generic
email template within otrs for a newly created customer
account. For example, a welcome email template that would be
sent whenever an account is created?
Thanks...
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Deniz Rende
E-mail: [email protected] <mailto:[email protected]>
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Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
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Web: http://www.deniz-rende.com/blog
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Centre de Ressources Informatiques
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Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
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mail: [email protected]
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