Normally, if you upgrade by RPM files, you have a report after rpm -Uvh
and you have list of warnings.
An other way is to delete all /opt/otrs/Kernel/Output/HTML files and to
copy it from tar ball. But you will lost all your theme modifications.
Not settings.
Le 16/03/2010 16:28, Gator SLP a écrit :
Hello,
Thansk for reply. Can you be a bit more specific as to what steps you
took to resolve. What files did you replace. All i can find is that
the theme's are not supported from 2.3 to 2.4 so i set theme to
standard but that has not fixed issue. still getting empty tickets. i
also removed the AgentTicketQueue.pm and replaced it. That gave me the
ticket frames but no contents within each ticket are shown. Must be
something else that needs renewed.
thanks for any help.
On Tue, Mar 16, 2010 at 12:17 PM, Gator SLP <nad...@gmail.com
<mailto:nad...@gmail.com>> wrote:
Hello friends,
today on our test system i tried to upgrade OTRS. i went from ITSM
Core 1.2.2 to 1.2.3 using the packet manager. Then i installed
OTRS 2.4.7. Restarted OTRS. went back to packet manager and it now
allowed me to upgrade all packages to 1.3.2 (general catalog, itsm
core, and addtional packages). Did another restart of otrs.
Now when i log in i have the new dashboard which shows the brief
display of the tickets but when i go to any of our queues or click
on any ticket from the dashboard i see nothing. I just have the
queue at the top and a blank display below.
Appreciate any help or ideas as to whats gone wrong, im unable to
find anything in support doc's, hence why i ask for your
experience and knowledge.
Neil Simpson
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Centre de Ressources Informatiques
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