Hi Michiel, That´s the way I´m using it right now, but my Agents want to have their own signature implemented in OTRS when they answer or work on a ticket. Maybe this will be a feature in OTRS 3.0.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: m...@timocom.com
Internet: www.timocom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
From: Michiel Beijen <michiel.bei...@otrs.com>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Date: 18.03.2010 09:06
Subject: Re: [otrs] Different Signatures for different Agents
Sent by: otrs-boun...@otrs.org
Hi Markus,
You can only have per-queue signatures. So if you are in need of
different signatures, please create different queues for that. You CAN
use user variables, such as <OTRS_CURRENT_UserFirstname>
<OTRS_CURRENT_UserLastname>
<OTRS_CURRENT_UserEmail> or even values from the user's preferences in
the signature.
So if the objective is to display the agent's phone number in the
signature, just create a field for the phone number in the users
preferences and use that in the signature. The benefit for this would
obviously also that users can update their own phone number and it's
reflected in the signatures immediately.
Would this be helpful to you?
((enjoy))
-
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer
2010/3/18 Markus Moj <m...@timocom.com>:
> Hey OTRS Mailinglist,
>
> is it possible to have different Signatures assigned for each agent?
>
> Mit freundlichen Grüßen / Kind regards
> Markus Moj
> IT Infrastructure & Services
>
> TimoCom Soft- und Hardware GmbH
> In der Steele 2
> D-40599 Düsseldorf
> Tel: +49 211 88 26 80 14
> Fax: +49 211 88 26 70 14
> eMail: m...@timocom.com
> Internet: www.timocom.com
>
> Geschäftsführer: Jens Thiermann, Gunther Matzaitis
> Amtsgericht Düsseldorf, HRB 34489
>
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