> On Tue, Mar 16, 2010 at 3:20 PM, Shane Presley <shane.pres...@gmail.com> > wrote: > > We're currently using MySQL for our internal database with OTRS. > > > > However we have an existing Oracle database which contains our customers. > > > > Is it possible to pull customer data from a read-only Oracle table? > > For example a customer calls in, gives us their CustomerID. Our > > agents then enter that CustomerID into OTRS, and using our Oracle > > tables, it can pull the name and email address?
we have this setup and it works. On 18.03.10 14:37, Shane Presley wrote: > As a followup, I found section 12.1.1 in the manual, about external > databases. I was just wondering if anyone had any more specific > examples about Oracle. Do we need to install the Oracle client on the > OTRS server? for accessing oracle DB, you need oracle libraries, afaik. -- Matus UHLAR - fantomas, uh...@fantomas.sk ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. Windows found: (R)emove, (E)rase, (D)elete --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
