On Monday 29 March 2010 19:08:59 JEWETT Boyd wrote: > I didn't find anything in the server or error logs but in the apache > access_log I found a couple of entries like this: > > xxx.xxx.xxx.xxx - - [29/Mar/2010:15:03:59 +0000] "GET > /otrs/customer.pl?Action=CustomerTicketZoom&TicketID=924 HTTP/1.1" 500 656 > > And in the ssl_request_log I see: > > [29/Mar/2010:15:03:59 +0000] xxx.xxx.xxx.xxx SSLv3 RC4-MD5 "GET > /otrs/customer.pl?Action=CustomerTicketZoom&TicketID=924 HTTP/1.1" 656 >
Hi,
Do you see any entries in the error log? For example 'file not found' 404
errors? Check if you have vhost-specific logs and a server-wide error log.
Error logging should be enabled by default, so check also if it is disabled
for some reason. Without info from the web server, it will be hard to
determine what is the cause of the internal error.
Sporadic internal errors are sometimes caused by high system load - check if
you have set some limits on number of allowed processes or open files. Again,
errors like these should appear in apache's error log.
Regards
--
Blade hails you...
Join my soul the Hunter in the sky
--Nightwish
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