Well, changing the file i mentioned solved the problem until now when I just
got an email that triggered the same error:
Malformed UTF-8 character (fatal) at
/opt/otrs/Kernel/cpan-lib/Mail/Address.pm line 69
Then it stops there, i have to access the account by webmail and delete the
problem email so I can continue to receive emails.
Isn't there anyway to just ignore these problem e-mails without throwing a
fatal error that stops the fetching script? Or at least send a notification
email to the administrator when an email crashes the script?
It seems like a rather serious problem when emails stop arriving for
companies that work with emails extensively.
Of course sooner or later some agent will notice the long time with no
emails but i don't really think this should be happening. Ignoring or even
deleting the email would be a much better option than to halt the system
with a cryptic error.
Thanks.
On Thu, Mar 18, 2010 at 2:42 PM, Luís Gomes
<luis.strawberrywo...@gmail.com>wrote:
> I just replaced EmailParser.pm with the latest one from CVS and the problem
> i had seems to be gone.
>
>
>
>
> On Wed, Mar 17, 2010 at 8:39 PM, Gustavo Azambuja <gazamb...@gmail.com>wrote:
>
>> Not yet, the problem is in some e-mails with problem in codecs.
>>
>>
>> 2010/3/17 Luís Gomes <luis.strawberrywo...@gmail.com>
>>
>> I'm also having the same problem, the script throws out an error in
>>> Address.pm on line 69 and just stops there, even though I have a lot more
>>> emails to receive.
>>>
>>> Any fixes for this available?
>>>
>>>
>>>
>>> On Mon, Mar 8, 2010 at 3:24 PM, Leonardo Certuche <
>>> leonardo.certu...@itcon-ltda.com> wrote:
>>>
>>>> Hi Gustavo,
>>>>
>>>> What about raising a bug report at bugs.otrs.org?
>>>>
>>>> Leonardo Certuche
>>>>
>>>>
>>>> On 8 March 2010 09:41, Gustavo Azambuja <gazamb...@gmail.com> wrote:
>>>>
>>>>> no body can help here?
>>>>>
>>>>> 2010/3/3 Gustavo Azambuja <gazamb...@gmail.com>
>>>>>
>>>>>> Im sorry, also have this error:
>>>>>>
>>>>>> Malformed UTF-8 character (unexpected non-continuation byte 0x76,
>>>>>> immediately after start byte 0xed) in pattern match (m//) at
>>>>>> /opt/otrs-2.4.7/Kernel/System/PostMaster/Filter/MatchDBSource.pm line
>>>>>> 70.
>>>>>> Malformed UTF-8 character (unexpected non-continuation byte 0x6f,
>>>>>> immediately after start byte 0xe3) in pattern match (m//) at
>>>>>> /opt/otrs-2.4.7/Kernel/System/PostMaster/Filter/MatchDBSource.pm line
>>>>>> 70.
>>>>>> Malformed UTF-8 character (unexpected non-continuation byte 0x2c,
>>>>>> immediately after start byte 0xe1) in pattern match (m//) at
>>>>>> /opt/otrs-2.4.7/Kernel/System/PostMaster/Filter/MatchDBSource.pm line
>>>>>> 70.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> 2010/3/3 Gustavo Azambuja <gazamb...@gmail.com>:
>>>>>> > Hi, I migrate my linux server to another with more capacity, but
>>>>>> after
>>>>>> > that migration, I configure all OTRS to use UTF-8
>>>>>> >
>>>>>> > After that, one or two times in a week PostMasterMailbox.pl stop and
>>>>>> > this error apper if I execute the classic:
>>>>>> > /opt/otrs/bin/PostMasterMailbox.pl -f 1
>>>>>> >
>>>>>> > Charset encode 'ansi_x3.110-1983' -=> 'utf-8' (E-mail
>>>>>> > Lido-Santinelli) not supported!
>>>>>> > Charset encode 'ansi_x3.110-1983' -=> 'utf-8'
>>>>>> > (<e1nmibh-0001ej...@hw30.webservidor.net>) not supported!
>>>>>> > Charset encode 'ansi_x3.110-1983' -=> 'utf-8'
>>>>>> > (<e1nmibh-0001ej...@hw30.webservidor.net>) not supported!
>>>>>> > Charset encode 'ansi_x3.110-1983' -=> 'utf-8' (anti-spam disabled)
>>>>>> > not supported!
>>>>>> > Charset encode 'ansi_x3.110-1983' -=> 'utf-8'
>>>>>> > (<th29...@hw30.webservidor.net>) not supported!
>>>>>> > Malformed UTF-8 character (fatal) at
>>>>>> > /opt/otrs-2.4.7/Kernel/cpan-lib/Mail/Address.pm line 69.
>>>>>> >
>>>>>> > Some times is other encode and not ansi...
>>>>>> > all tables on mysql are configure to UTF-8, and DefaultCharset in
>>>>>> OTRS
>>>>>> > too ($Self->{'DefaultCharset'} = 'utf-8';)
>>>>>> >
>>>>>> > What I can do?
>>>>>> >
>>>>>> > OTRS 2.4.7 in Ubuntu 8.04.4 LTS
>>>>>> >
>>>>>> >
>>>>>> > --
>>>>>> > Gustavo Azambuja - Linux User: 275813
>>>>>> > http://google.com/profiles/gazambuja
>>>>>> >
>>>>>> > USA Number: 1 (561) 247-2632
>>>>>> > SIP Number: 1 (747) 132-7623
>>>>>> >
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Gustavo Azambuja - Linux User: 275813
>>>>>> http://google.com/profiles/gazambuja
>>>>>>
>>>>>> USA Number: 1 (561) 247-2632
>>>>>> SIP Number: 1 (747) 132-7623
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Gustavo Azambuja - Linux User: 275813
>>>>> http://google.com/profiles/gazambuja
>>>>>
>>>>> USA Number: 1 (561) 247-2632
>>>>> SIP Number: 1 (747) 132-7623
>>>>>
>>>>>
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>>
>> --
>> Gustavo Azambuja - Linux User: 275813
>> http://google.com/profiles/gazambuja
>>
>> USA Number: 1 (561) 247-2632
>> SIP Number: 1 (747) 132-7623
>>
>>
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