Hi, On 19.03.2010, at 19:56, Christopher Monzon wrote:
> Fri Mar 19 13:26:07 2010 notice OTRS-CGI-10 Panic! No UserData for user: > 'bonse00'!!! > Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found for 'bonse00'! > Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found for 'bonse00'! > Fri Mar 19 13:26:07 2010 notice OTRS-CGI-10 User: bonse00 (CN=Sébastien > Bonami,OU=Users,OU=M4,DC=M4,DC=INC) authentication ok (REMOTE_ADDR: IP). the user (Agent) is not setup in OTRS. Even if the authentication is fine OTRS needs to have the account in the own database. option 1: create the user first then try again. option 2: look in the admin handbook for AuthSyncModule to have the user details synced to OTRS during login automatically Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project
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