Michiel, thanks for looking into this!
2010/4/16 Michiel Beijen <michiel.bei...@otrs.com>: > I guess there is no google hit for this because what you want involves the > combination of different functionalities that are available in OTRS. >From what you describe below, I'm aware of this functionalites, unfortunately that's not quite it because... > > What you could to is to create a little event-based module or postmaster > filter that pushes a ticket to a given queue if the customer is not in your > customer database. This queue could then have an auto-reply, maybe, or you > can just close the ticket and that's it. > If you want, you could also remove those tickets from your system with a > GenericAgent job , for instance weekly. > > Would this be what you're looking for? ...that would keep incrementing the ticket id (I'm using a ticket id scheme with incrementig counter). I'd prefer a solution where emails without valid adresses would be completely kept out opf otrs. Rant: RT can do this. ;) On the other hand RT has no builtin collapsed view of the ticket history which is why I want to move to otrs. Is it possible to sponsor the development of a particular feature like this? Cheers, Frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
