Maybe a way forward for you... if you are on Linux/Unix platform and
bouncing email is OK for you.
I use postfix mta to get incoming emails into OTRS. postfix has a
feature to check the intended recipient by Mysql table lookup. I lookup
systemaddresses to reject mails to arbitrary recipients at my OTRS host
and allow only defined system addresses.
Postfix has http://www.postfix.org/postconf.5.html#check_sender_access
to do likewise. You will need to craft the query to the otrs database to
list your valid customer emails with OK return codes and append a catch
all "*", "550 unknown customer" at the end.
Thank you for a good idea. I will try to do it for my installation too.
Regards,
Anton.
16.04.2010 14:08, Frank Lahm пишет:
Michiel,
thanks for looking into this!
2010/4/16 Michiel Beijen<michiel.bei...@otrs.com>:
I guess there is no google hit for this because what you want involves the
combination of different functionalities that are available in OTRS.
> From what you describe below, I'm aware of this functionalites,
unfortunately that's not quite it because...
What you could to is to create a little event-based module or postmaster
filter that pushes a ticket to a given queue if the customer is not in your
customer database. This queue could then have an auto-reply, maybe, or you
can just close the ticket and that's it.
If you want, you could also remove those tickets from your system with a
GenericAgent job , for instance weekly.
Would this be what you're looking for?
...that would keep incrementing the ticket id (I'm using a ticket id
scheme with incrementig counter). I'd prefer a solution where emails
without valid adresses would be completely kept out opf otrs. Rant: RT
can do this. ;) On the other hand RT has no builtin collapsed view of
the ticket history which is why I want to move to otrs.
Is it possible to sponsor the development of a particular feature like this?
Cheers, Frank
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