Hi, I also found myself stuck with the stats module. Sometimes is easier to write and SQL query, all interactions are stored in the article table, there is a field in that table called article_type_id, which refers to the article_type table, filtering with this criteria you'll know if it's a phone ticket or and email ticket.
Making joined queries between article, ticket and ticket_history tables will allow you to get complete reports of your helpdesk Greetings, Leonardo Certuche www.itconsultores.com.co On 26 April 2010 04:28, Martignier, Philippe <philippe.martign...@wipo.int>wrote: > Thanks Anton, > > But I find that a bit strange, cause it is quite explicit how to create > different types of ticket, the stats module should be able to provide this > info ... in my point of view .) > > Cheers > > Philippe > > World Intellectual Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-mail attachments > are scanned for viruses prior to opening or using. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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