Hi there, Alejandra, there is a sysconfig setting that allows you to store attachments not in DB but in filesystem, where are much easier to delete. It's at Ticket -> Core::Ticket and it's called Ticket::StorageModule ;)
Leonardo Certuche www.itconsultores.com.co On 21 May 2010 09:09, Alejandra Piedra <alejandra.pie...@iica.int> wrote: > Hello Philippe > > I would be greatly interested in the remove attachment feature. Since some > of the attachments the users send aren't useful, it would be great if we > could just delete them and not make the database any bigger. > > If you can't share your code is there a chance you could tell where to look > into so I can make my own modifications? > > Thanks and regards > Maria Alejandra Piedra > > -----Mensaje original----- > De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de > Martignier, Philippe > Enviado el: Viernes, 21 de Mayo de 2010 08:01 a.m. > Para: 'otrs@otrs.org' > Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) > > Alexander, > > Thanks for your response, it seems so we can do what we want with OTRS :) > > I have nothing against giving our code. > > The only point is that I will not be the one who will develop that code and > can not force him to do so (but I will propose) :) > > I wanted only to be sure that there is no problem if we customize the code > in the way WE want and need. > > I put WE in capitals as this draft feature for example may not be to the > taste of others. > > The developments will be made as much as possible OUTSIDE Otrs in order to > be able to upgrade without being able to rewrite all code ... > > So I am still wondering if others could be interested by such modifications > ... > > Cheers > > Philippe > > World Intellectual Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-mail attachments > are scanned for viruses prior to opening or using. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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