Hi, On 27.05.2010, at 16:07, Silver springs wrote:
> Could anyone please help in the following issue ? I need to have customer > users of the same company to have access to only one queue through the > customer interface. I have tried the following steps but could not make it > work . I know Im almost there but am missing something in the process. > > Steps : > 1. Created a group for the customer users of the company. > 2. Then created a queue and selected the newly created group for this queue. > 3. Created a new customer user . > 4. Newly created customer user is displayed in Customer User<>Groups. > 5. In Customer User<> Group, selected the newly created user and gave > permissions (RO, RW) to only the newly created group. ( Also selected group > and enabled permissions to that newly created customer ). > 6. Now logged into customer portal with the newly created customer > credentials and when I tried to create a ticket, in 'To' drop down box, I see > all the queues of my system where I shud only see that particular queue to > which the group is assigned to. > > I need to restrict the customers to see only a single queue and not other > queue's. Please help ! What are the other Groups of your Queues? Try to set a new created group to a queue that should not be displayed… see what happens ;-) In SysConfig where you enabled the Customer Group Support is also a setting to define standard groups for customers. This could have a negative effect on your settings. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project
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