Hi,
In SysConfig *Ticket -> Frontend::Customer::Ticket::ViewNew,
CustomerPanelSelectionType: SystemAddress* you are also able to list
only otrs email adress instead of OTRS queues.
If you have x queues attached to otrsaddr...@company.com, you can just
list otrsaddr...@company.com
Hope this help
Le 28/05/2010 01:07, Silver springs a écrit :
Hi ,
Could anyone please help in the following issue ? I need to have
customer users of the same company to have access to only one queue
through the customer interface. I have tried the following steps but
could not make it work . I know Im almost there but am missing
something in the process.
Steps :
1. Created a group for the customer users of the company.
2. Then created a queue and selected the newly created group for this
queue.
3. Created a new customer user .
4. Newly created customer user is displayed in Customer User<>Groups.
5. In Customer User<> Group, selected the newly created user and gave
permissions (RO, RW) to only the newly created group. ( Also selected
group and enabled permissions to that newly created customer ).
6. Now logged into customer portal with the newly created customer
credentials and when I tried to create a ticket, in 'To' drop down
box, I see all the queues of my system where I shud only see that
particular queue to which the group is assigned to.
I need to restrict the customers to see only a single queue and not
other queue's. Please help !
Thanks
WInter
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
--
Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.r...@bnu.fr
web: http://www.bnu.fr
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
