Recently it appears that when replying via email that the replies are automatically set to CC the email address of the queue. Is this a configurable option? It's causing a very annoying condition where the ticket is always flagged as "new" because the reply goes back in to the ticket as a reply to the ticket from the outside.
Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jlo...@caisoft.com<mailto:jlo...@caisoft.com> Web: http://www.caisoft.com/<blocked::http://www.cainetserv.com/>
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