Quite Simple! http://lists.otrs.org/pipermail/otrs/2009-March/025993.html
regards, amit --- On Wed, 9/6/10, Jason B. Loven <jlo...@caisoft.com> wrote: From: Jason B. Loven <jlo...@caisoft.com> Subject: [otrs] CC to queue email address? To: "User questions and discussions about OTRS." <otrs@otrs.org> Date: Wednesday, 9 June, 2010, 11:33 PM Recently it appears that when replying via email that the replies are automatically set to CC the email address of the queue. Is this a configurable option? It’s causing a very annoying condition where the ticket is always flagged as “new” because the reply goes back in to the ticket as a reply to the ticket from the outside. Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jlo...@caisoft.com Web: http://www.caisoft.com/ -----Inline Attachment Follows----- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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