Hi, On 12.06.2010, at 10:59, Suraj Rathod wrote:
> I am a newbie to OTRS. I have successfully implemetnted the OTRS system but > one feature that was known to me from the begining that OTRS can also > generate tickets via emails, means if someone has sent a query email to OTRS > system then OTRS system can generate a ticket in response to that email and > forward all the required tracking information to mail sender. This is the main functionality in OTRS … > I have googled and even searched a lot in the settings of OTRS system but I > am unable to find any such option that can enable or disable the email ticket > generation. Must be a strange day for Google if could not find anything about that ;-)) You may want to read the documentation starting here: http://doc.otrs.org/2.4/en/html/x1352.html Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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