Dear Sir, Thanks for your kind reply, I already have observed that documentation but as per you suggestion I observed that again. Whenever I run PostMasterMailbox.pl I am getting following error :
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm ERROR: OTRS-PMAccount-10 Perl: 5.10.1 OS: linux Time: Sat Jun 12 09:37:35 2010 Message: POP3: Can't connect to pop.gmail.com Traceback (7107): Module: Kernel::System::MailAccount::POP3::_Fetch (v1.6.2.1) Line: 87 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6.2.1) Line: 45 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: ./PostMasterMailbox.pl (v1.10) Line: 94 Any guidance or clue? Thanks and regards. On Sat, Jun 12, 2010 at 2:35 PM, Nils Leideck - ITSM < [email protected]> wrote: > Hi, > > On 12.06.2010, at 10:59, Suraj Rathod wrote: > > I am a newbie to OTRS. I have successfully implemetnted the OTRS system but > one feature that was known to me from the begining that OTRS can also > generate tickets via emails, means if someone has sent a query email to OTRS > system then OTRS system can generate a ticket in response to that email and > forward all the required tracking information to mail sender. > > > This is the main functionality in OTRS … > > I have googled and even searched a lot in the settings of OTRS system but I > am unable to find any such option that can enable or disable the email > ticket generation. > > > Must be a strange day for Google if could not find anything about that ;-)) > > You may want to read the documentation starting here: > http://doc.otrs.org/2.4/en/html/x1352.html > > > > Freundliche Grüße / Kind regards > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > [email protected] > [email protected] > > http://webint.cryptonode.de / a Fractal project > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Suraj Rathod Pune. E-mail: [email protected] Blogs: surajrathod.blogspot.com
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