We're closer! Comparing the server characterset of the old mysql and the new one, we found that the old one was latin1 while the new one is utf8, we also found a nice FAQ entry that explains how to do the opposite procedure at http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=315 so we'll follow it "backwards" tonight and let you know.
Thanks for listening :) Leonardo Certuche www.itconsultores.com.co 2010/7/1 Leonardo Certuche <leonardo.certu...@itconsultores.com.co> > Hello, > > We're still facing some problems but have solved some others. Here's the > current status: > > Text with spanish characters were truncated from tickets, event attachments > were gone. After running REPARE TABLE to the database tables, part of the > problem was solved but our queues named with spanish characters still show > wrong :( > > Any hint towards resolving this issue is much appreciated, here's the > environment: > > openSUSE 11.2 "Emerald" - Kernel " > MySQL 5.1.36-log > Perl 5.10.0 (linux) > Apache/2.2.13 > mod_perl/2.0.4 > collation on database: utf8_general_ci > DefaultCharSet on SysConfig is iso-8859-1 > > Thanks, > > > Leonardo Certuche > www.itconsultores.com.co > > > 2010/7/1 Leonardo Certuche <leonardo.certu...@itconsultores.com.co> > > Hi there, >> >> Last night we migrated our production server from 2.4.5 to 2.4.7. Since >> both are 2.4.* we didn't run any DBUpdate-to-2.4-post* script, just >> installed 2.4.7 on a fresh server (opensuse 11.2), moved the database from >> the old one (opensuse 10.3), moved all customizations and started the new >> server. Everything seemed fine at first but today we're facing two issues: >> >> 1. Special characters from spanish like ñ, á, é, í, ó, ú are not >> correctly shown on the front end. For instance there is a queue called >> Campañas which looks perfect on phpmyadmin but it's shown on the front end >> as Campañas. Charset on the database remains the same of the old server >> (utf8_general_ci) while DefaultCharset on sysconfig was iso-8859-1. >> I've changed it to variations such as iso-8859-15 (which appears as the >> a_content_type of most articles) but still no luck :( >> 2. We're getting the following error randomly when trying to create >> new tickets: >> Error: Can't get ArticleID from INSERT! >> I was googling about this error but there are only old entries like >> this: http://bugs.otrs.org/show_bug.cgi?id=319 >> >> Thanks in advance for any help. >> >> Leonardo Certuche >> www.itconsultores.com.co >> >> >
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