Kevin Kimani wrote :
[...]
Would like to generate the ticket number in both letters and numbers,
for example, AA01 till ZZ99.
[...]
Hi Kevin,
AFAIK this is not configurable, please see Sysconfig parameter
Ticket::NumberGenerator.
IMHO you would have to write your own number generator, please see
/otrs/Kernel/System/Ticket/Number/.
If you do so pleaser consider sharing the code.
Regards
Alexander
--
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